Privacy Policy
Last updated on 1st July, 2024
This Privacy Policy (“Policy”) describes the policies and
procedures on the collection, use, disclosure and protection of
your information when you use our website located at swiggy.com,
or the Swiggy mobile application (collectively, “Swiggy
Platform”) made available by Bundl Technologies Private Limited
(“Swiggy”, “Company”, “we”, “us” and “our”), a private company
established under the laws of India having its registered office
at No.55 Sy No.8-14, Ground Floor, I&J Block, Embassy Tech
Village, Outer Ring Road, Devarbisanahalli, Bengaluru - 560103
The terms “you” and “your” refer to the user of the Swiggy
Platform. The term “Services” refers to any services offered by
Swiggy whether on the Swiggy Platform or otherwise.
Please read this Policy before using the Swiggy Platform or
submitting any personal information to Swiggy. This Policy is a
part of and incorporated within, and is to be read along with,
the Terms of Use.
Your Consent
By using the Swiggy Platform and the Services, you agree and
consent to the collection, transfer, use, storage, disclosure
and sharing of your information as described and collected by us
in accordance with this Policy. If you do not agree with the
Policy, please do not use or access the Swiggy Platform.
POLICY CHANGES
We may occasionally update this Policy and such changes will be
posted on this page. If we make any significant changes to this
Policy we will endeavour to provide you with reasonable notice
of such changes, such as via prominent notice on the Swiggy
Platform or to your email address on record and where required
by applicable law, we will obtain your consent. To the extent
permitted under the applicable law, your continued use of our
Services after we publish or send a notice about our changes to
this Policy shall constitute your consent to the updated Policy.
LINKS TO OTHER WEBSITES
The Swiggy Platform may contain links to other websites. Any
personal information about you collected whilst visiting such
websites is not governed by this Policy. Swiggy shall not be
responsible for and has no control over the practices and
content of any website accessed using the links contained on the
Swiggy Platform. This Policy shall not apply to any information
you may disclose to any of our service providers/service
personnel which we do not require you to disclose to us or any
of our service providers under this Policy.
INFORMATION WE COLLECT FROM YOU
Device Information: In order to improve your app experience and
lend stability to our services to you, we may collect
information or employ third party plugins that collect
information about the devices you use to access our Services,
including the hardware models, operating systems and versions,
software, file names and versions, preferred languages, unique
device identifiers, advertising identifiers, serial numbers,
device motion information, mobile network information, installed
applications on device and phone state. The information
collected thus will be disclosed to or collected directly by
these plugins and may be used to improve the content and/or
functionality of the services offered to you. Analytics
companies may use mobile device IDs to track your usage of the
Swiggy Platform;
Location information: Our applications collect real-time
information about the location of your device, as permitted by
you.
Precise Location Information and How to Opt Out
When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to assign you new orders in your area or provide applicable promotions for your zone of working). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to assign you new orders in your area or provide applicable promotions for your zone of working). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
Background Location capture and How to Opt Out
When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location while the app is in background (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to assign you new orders in your area or provide applicable promotions for your zone of working). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location while the app is in background (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to assign you new orders in your area or provide applicable promotions for your zone of working). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
Cookies
Our Swiggy Platform and third parties with whom we partner, may
use cookies, pixel tags, web beacons, mobile device IDs, “flash
cookies” and similar files or technologies to collect and store
information with respect to your use of the Services and
third-party websites.
Cookies are small files that are stored on your browser or
device by websites, apps, online media and advertisements. We
use cookies and similar technologies for purposes such as:
- Authenticating users;
- Remembering user preferences and settings;
- Determining the popularity of content;
- Delivering and measuring the effectiveness of advertising
campaigns;
- Analysing site traffic and trends, and generally understanding
the online behaviours and interests of people who interact with
our services.
A pixel tag (also called a web beacon or clear GIF) is a tiny
graphic with a unique identifier, embedded invisibly on a
webpage (or an online ad or email), and is used to count or
track things like activity on a webpage or ad impressions or
clicks, as well as to access cookies stored on users’ computers.
We use pixel tags to measure the popularity of our various
pages, features and services. We also may include web beacons in
e-mail messages or newsletters to determine whether the message
has been opened and for other analytics.
To modify your cookie settings, please visit your browser’s
settings. By using our Services with your browser settings to
accept cookies, you are consenting to our use of cookies in the
manner described in this section.
We may also allow third parties to provide audience measurement
and analytics services for us, to serve advertisements on our
behalf across the Internet, and to track and report on the
performance of those advertisements. These entities may use
cookies, web beacons, SDKs and other technologies to identify
your device when you visit the Swiggy Platform and use our
Services, as well as when you visit other online sites and
services.
Please see our Cookie Policy
for more information regarding the use of cookies and
other technologies described in this section,
including regarding your choices relating to such
technologies.
USES OF YOUR INFORMATION
- We use the information we collect for following purposes,
including:
i. To provide, personalise, maintain and improve our products
and services, such as to enable deliveries and other services,
enable features to personalise your Swiggy account;
ii. To carry out our obligations arising from any contracts
entered into between you and us and to provide you with the
relevant information and services;
iii. To administer and enhance the security of our Swiggy
Platform and for internal operations, including troubleshooting,
data analysis, testing, research, statistical and survey
purposes;
iv. To provide you with information about services we consider
similar to those that you are already using, or have enquired
about, or may interest you. If you are a registered user, we
will contact you by electronic means (e-mail or SMS or telephone
or other internet based instant messaging systems) with
information about these services;
v. To understand our users (what they do on our Services, what
features they like, how they use them, etc.), improve the
content and features of our Services (such as by personalizing
content to your interests), process and complete your
transactions, make special offers, provide customer support,
process and respond to your queries;
vi. To generate and review reports and data about, and to
conduct research on, our user base and Service usage patterns;
vii. To allow you to participate in interactive features of our
Services, if any; or
viii. To measure or understand the effectiveness of advertising
we serve to you and others, and to deliver relevant advertising
to you.
ix. If you are a partner restaurant or merchant or delivery
partner, to track the progress of delivery or status of the
order placed by our customers.
x. To carry out academic research with academic partners.
We may combine the information that we receive from third
parties with the information you give to us and information we
collect about you for the purposes set out above. Further, we
may anonymize and/or de-identify information collected from you
through the Services or via other means, including via the use
of third-party web analytic tools. As a result, our use and
disclosure of aggregated and/or de-identified information is not
restricted by this Policy, and it may be used and disclosed to
others without limitation.
We analyse the log files of our Swiggy Platform that may contain
Internet Protocol (IP) addresses, browser type and language,
Internet service provider (ISP), referring, app crashes, page
viewed and exit websites and applications, operating system,
date/time stamp, and clickstream data. This helps us to
administer the website, to learn about user behavior on the
site, to improve our product and services, and to gather
demographic information about our user base as a whole.
DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION
We may share your information that we collect for following
purposes:
With Service Providers: We may share your information with our vendors,
consultants, marketing partners, research firms and
other service providers or business partners, such as
Payment processing companies, to support our business.
For example, your information may be shared with
outside vendors to send you emails and messages or
push notifications to your devices in relation to our
Services, to help us analyze and improve the use of
our Services, to process and collect payments. We also
may use vendors for other projects, such as conducting
surveys or organizing sweepstakes for us.
With Partner Restaurants/Merchant: While you place a request to order food through the
Swiggy Platform, your information is provided to us
and to the restaurants/merchants with whom you may
choose to order. In order to facilitate your online
food order processing, we provide your information to
that restaurant/merchant in a similar manner as if you
had made a food order directly with the restaurant. If
you provide a mobile phone number, Swiggy may send you
text messages regarding the order’s delivery
status.
With Academic Partners: We may share your information with our academic
partners for the purpose of carrying out academic
research.
With Other Users: If you are a delivery partner, we may share your
name, phone number and/or profile picture (if
applicable), tracking details with other users to
provide them the Services.
For Crime Prevention or Investigation: We may share this information with governmental
agencies or other companies assisting us, when we
are:
Obligated under the applicable laws or in good faith to respond
to court orders and processes; or
Detecting and preventing against actual or potential occurrence
of identity theft, fraud, abuse of Services and other illegal
acts;
Responding to claims that an advertisement, posting or other
content violates the intellectual property rights of a third
party;
Under a duty to disclose or share your personal data in order to
enforce our Terms of Use and other agreements, policies or to
protect the rights, property, or safety of the Company, our
customers, or others, or in the event of a claim or dispute
relating to your use of our Services. This includes exchanging
information with other companies and organisations for the
purposes of fraud detection and credit risk reduction.
For Internal Use: We may share your information with any present or
future member of our “Group” (as defined below)or
affiliates for our internal business purposes The term
“Group” means, with respect to any person, any entity
that is controlled by such person, or any entity that
controls such person, or any entity that is under
common control with such person, whether directly or
indirectly, or, in the case of a natural person, any
Relative (as such term is defined in the Companies
Act, 1956 and Companies Act, 2013 to the extent
applicable) of such person.
With Advertisers and advertising networks: We may work with third parties such as network
advertisers to serve advertisements on the Swiggy
Platform and on third-party websites or other media
(e.g., social networking platforms). These third
parties may use cookies, JavaScript, web beacons
(including clear GIFs), Flash LSOs and other tracking
technologies to measure the effectiveness of their ads
and to personalize advertising content to you.
While you cannot opt out of advertising on the Swiggy Platform,
you may opt out of much interest-based advertising on third
party sites and through third party ad networks (including
DoubleClick Ad Exchange, Facebook Audience Network and Google
AdSense). For more information, visit www.aboutads.info/choices.
Opting out means that you will no longer receive personalized
ads by third parties ad networks from which you have opted out,
which is based on your browsing information across multiple
sites and online services. If you delete cookies or change
devices, your opt out may no longer be effective.
To fulfill the purpose for which you provide it.
We may share your information other than as described in this
Policy if we notify you and you consent to the sharing.
DATA SECURITY PRECAUTIONS
We have in place appropriate technical and security measures to
secure the information collected by us.
We use vault and tokenization services from third party service
providers to protect the sensitive personal information provided
by you. The third-party service providers with respect to our
vault and tokenization services and our payment gateway and
payment processing are compliant with the payment card industry
standard (generally referred to as PCI compliant service
providers). You are advised not to send your full credit/debit
card details through unencrypted electronic platforms. Where we
have given you (or where you have chosen) a username and
password which enables you to access certain parts of the Swiggy
Platform, you are responsible for keeping these details
confidential. We ask you not to share your password with anyone.
Please be aware that the transmission of information via the
internet is not completely secure. Although we will do our best
to protect your personal data, we cannot guarantee the security
of your data transmitted through the Swiggy Platform. Once we
have received your information, we will use strict physical,
electronic, and procedural safeguards to try to prevent
unauthorised access.
opt-out
When you sign up for an account, you are opting in to receive
emails from Swiggy. You can log in to manage your email
preferences [here] or you can follow the “unsubscribe”
instructions in commercial email messages, but note that you
cannot opt out of receiving certain administrative notices,
service notices, or legal notices from Swiggy.
If you wish to withdraw your consent for the use and disclosure
of your personal information in the manner provided in this
Policy or you want your data to be deleted, please write to us
at support@swiggy.in. Please note that we may take time to
process such requests, and your request shall take effect no
later than 5 (Five) business days from the receipt of such
request, after which we will not use your personal data for any
processing unless required by us to comply with our legal
obligations. We may not be able offer you any or all Services
upon such withdrawal of your consent.
GRIEVANCE OFFICER AND SWIGGY PLATFORM SECURITY
If you have any queries relating to the processing or
usage of information provided by you in connection
with this Policy, please email us at support@swiggy.in
or write to our Grievance Officer at the following
address:
Swiggy Grievance Officer
No.55 Sy No.8-14, Ground Floor, I&J Block,
Embassy Tech Village, Outer Ring Road,
Devarbisanahalli, Bengaluru – 560103
If you come across any abuse or violation of the
Policy, please report to grievances@swiggy.in
Further, please note that the Swiggy Platform stores your data
with the cloud platform of Amazon Web Services provided by
Amazon Web Services, Inc., which may store this data on their
servers located outside of India. Amazon Web Services has
security measures in place to protect the loss, misuse and
alteration of the information, details of which are available at
https://aws.amazon.com/. The privacy policy adopted by Amazon
Web Services are detailed in https://aws.amazon.com/privacy. In
the event you have questions or concerns about the security
measures adopted by Amazon Web Services, you can contact their
data protection / privacy team / legal team or designated the
grievance officer at these organisations, whose contact details
are available in its privacy policy, or can also write to our
Grievance Officer at the address provided above.